Please Note:
This article is for merchants who have NOT migrated their store's post-purchase pages over to use Shopify's Checkout Extensibility.
One thing to check if your survey opt-in pop-up is not showing on your post-purchase pages is to make sure that there is no other code trying to add the Google Customer Reviews survey to your store.
If you had previously tried adding this code within the Settings > Checkout > Additional Scripts area of your store settings, then the call to the external Google script will fail.
Our Easy Google Customer Reviews app will automatically inject Google's 3rd party script into your stores post-purchase pages (unless you are using Shopify's Checkout Extensibility for your post-purchase pages).
If it detects that there is an existing call to the Google script, our will not display the survey opt-in popup.
It is therefore important to check that have no residual code in your Settings > Checkout > Additional Scripts area that is trying to also load that script.
The script will look something like the below snippet:
<!-- BEGIN GCR Opt-in Module Code -->
<script src="https://apis.google.com/js/platform.js?onload=renderOptIn" async defer></script>
<script>
window.renderOptIn = function() {
window.gapi.load('surveyoptin', function() {
window.gapi.surveyoptin.render(
{
// REQUIRED
"merchant_id": "MERCHANT_ID",
"order_id": "ORDER_ID",
"email": "CUSTOMER_EMAIL",
"delivery_country": "COUNTRY_CODE",
"estimated_delivery_date": "YYYY-MM-DD",
// OPTIONAL
"products":[{"gtin":"GTIN1"}, {"gtin":"GTIN2">}],
"opt_in_style": "OPT_IN_STYLE"
});
});
}
</script>
<!-- END GCR Opt-in Module Code →
If you have a lot of code in the Additional Scripts area of your store settings and are not comfortable locating and removing the code, then please ask your web developer or development team. If you don't have either of those, then please feel free to let us know and we'd be happy to request access to your store and remove the code.
Once removed, test another order status page in your store to see if the survey opt-in pop-up now appears.